Pilgrims Code of Conduct encourages customers and third parties to speak up when dealing with behaviour or facing a situation that doesn’t seem right. We have a responsibility to report and deal with  your concerns in good faith, fairly, honestly and respectfully. We’re committed to dealing responsibly, openly and professionally with any genuine concerns that you may have. We also protect against any form of retaliation.

The complaints helpline number is +44 (0)1483 228 778. Or if you prefer you can email us on [email protected].