Grievance Process

This guide explains how to raise a complaint at work if you are unhappy about something. For more details, see our full Grievance Policy.

What is a grievance?

A grievance is a workplace problem, complaint, or concern.

Informal vs Formal Grievance

  • Most grievances can be resolved informally by talking to your line manager.
  • If you are not comfortable talking to your line manager or the informal approach doesn’t work, you can raise a formal grievance.

Formal Grievance Procedure

  • Raise your grievance in writing, explaining the issue and what you would like to happen.
  • You will have a meeting to discuss your grievance.
  • If you are not happy with the outcome, you can appeal the decision within 7 days.


  • You can be accompanied by a colleague or trade union representative to meetings.
  • You can request adjustments to the procedure if you have a disability or English is not your first language.

Key Points

  • You can find the full policy and grievance form in the Employee Handbook (Section 9).
  • The grievance procedure is confidential as far as possible.
  • Be respectful throughout the process.
  • Deliberately making false complaints can lead to disciplinary action.
Scroll to Top